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Member of an Optima Health or Sentara health plan?
Member Services:
757- 552-7174
1-800-648-8420, Toll Free
1-800-828-1140, TTD Relay Station, Toll Free
Fax:
757-552-7176, Fax
1-888-576-9675, Fax, Toll Free
Provider and/or an EAP Affiliate Provider?
Provider Services:
757-687-6297
877-687-6297, Toll Free
Email Provider Services: SBHSproviders@sentara.com
Email EAP: EAP@Sentara.com
Provider Services EDI Information
Setup and implementation of 835 EFT/ERA transactions
Email: cbhunt@sentara.com
757-455-7417
Existing provider/vendor with questions related to 837 (claims submission)
Email the EDI Team: editeam@optimahealth.com
757-687-6422.
Electronic payments or remittance questions
Email: baharrin@sentara.com
757-455-7408.
Not a member?
757-552-7174
1-800-648-8420, Toll Free
1-800-828-1140, TTD Relay Station, Toll Free
Fax:
757- 552-7176, Fax
1-888-576-9675, Fax, Toll Free
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